Cancellation Policy

These policies apply to all clients of Phoenix Remedial & Recovery. By booking or attending an appointment, clients acknowledge and agree to the following. Treatment Consent & Client Acknowledgement * Treatment may include remedial massage, dry needling, cupping and other manual therapy techniques, where appropriate. The nature and purpose of treatment will be explained prior to treatment. * Clients understand that treatment may cause temporary redness, tenderness, swelling, soreness or marks resembling bruising. * Temporary reactions may include headache, fatigue, increased soreness or an increase in symptoms within the treated area. These reactions are generally short-term and may last approximately 24–48 hours. * Treatment outcomes vary between individuals. Results cannot be guaranteed, immediate improvement may not occur, and multiple treatments may be required. * Clients should advise their therapist of any health changes, concerns, discomfort or adverse reactions and are encouraged to ask questions regarding treatment. * By proceeding, clients consent to treatment and acknowledge the normal and foreseeable risks associated with treatment. * Clients accept the normal and expected treatment responses outlined above and release Phoenix Remedial & Recovery, its owners, employees, contractors and practitioners from claims or liability arising solely from these expected responses. Security Booking Deposit * A $50 security booking deposit is required to secure an appointment. * The deposit remains on the client’s account as a rolling security deposit and transfers to secure future appointments unless otherwise arranged. * The full treatment fee is payable after each appointment. The $50 deposit is not deducted from the treatment fee or considered an additional charge. It remains on the client’s account to secure their next appointment. * The deposit also provides security for late cancellations, rescheduling or failure to attend. Cancellation & Rescheduling Policy * A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. * Less than 24 hours’ notice or failure to attend will result in forfeiture of the $50 security booking deposit. * If forfeited, a new $50 security booking deposit must be paid before another appointment can be booked. By booking with Phoenix Remedial & Recovery, clients acknowledge that they have read, understood and agree to these policies.

Contact Details

• Phoenix Remedial & Recovery, Old Cleveland Road, Carina QLD, Australia

  (07) 3544 6301

  info@phoenix-remedial-therapy.com